Customer Services

Submit a work order request

Please submit your work order request via the Service Request link using your Sewanee Email ID and password when prompted. Using a series of drop-down lists, you’ll be able to submit your request by building and room/area location. An ellipse button (the one with three dots) next to a field provides additional information. The Service Request form allows for only one request to be addressed at a time, so if you have a burned out light in your office and the A/C isn’t working very well, you’d need to submit two requests. 

  • You will need to enable pop-up windows in order to access Service Request on WebTMA.
  • Yellow highlighted fields are required information.

Once submitted, a request number is generated and an email will be sent to the address provided in the request. An additional confirmation with the work order number will be emailed once the request is approved.

Another submittal method is to send an email to Provide as much information as you deem necessary in your e-mail but please provide the location, room number or area, as well as a telephone number or email to contact you. You’ll receive an e-mail notification with the work order number or numbers for your reference.

If you have questions please review our Service Level Agreement or contact the Customer Service Coordinator at 931.598.1264 for assistance.

If there is an urgent facility issue after normal office hours, 8 a.m. to 4:30 p.m., call 931.598.1264 and your call will be answered by our after-hours service. The operator will be able to reach the proper on-call person to address the issue. Please refer to the Service Level Agreement for details.

Determine the status of an existing work order request

You can check the status of a work order by entering the work order number at the Service Request link or by e-mailing  The Customer Service Coordinator will make an inquiry with the appropriate trade shop.  Please note that requests are managed by priority and not date or time received.  

Key Request

Generally, key requests should come through department chairs, as department budgets will be charged for this service. All key requests should contain the requester, building, room number, and account number for billing. Please note the issuance of all keys will be in accordance with the University's Key Policy.  

Blue Recycling Bags

Leaseholders and rental tenants have the option of participating in the University's recycling program. Blue bags are provided for this service if you choose not to purchase them. You may pick up a bundle of blue recycling bags for your use at the Facilities Management Office on Georgia Avenue, or at the Office of Leases and Community Relations at 400 University Avenue.

Air Filters for rental housing units

To encourage good stewardship of your University rental units, air filters for the central heating and cooling system are provided to you at no charge. Please visit the Facilities Management Office at 478 Georgia Avenue and provide us with your unit number and the filter size you need.